Longer term for reimbursement for cancellations in the pandemic harms consumers – Prime Time Zone


For the former national consumer secretary, Arthur Rollo, the measure of the federal government uses customers’ money to help tourism companies and events

Pixabay/Creative CommonsWith the government’s decision, companies will not be obliged to return payments as long as they ensure three possibilities: rescheduling, credit to another

Consumers they lose out with the extension of the deadlines for postponing and canceling tour packages and cultural events, such as concerts and shows. The measure of federal government extends the effects to the year 2021. Until then, the law was valid for events postponed or canceled until December 31 of last year. Now, companies will not be forced to return the money as long as they ensure three possibilities: rescheduling, credit for another service or rebate. For the former national consumer secretary, Arthur Rollo, customers will be harmed. “The amounts, in the case of credit, will be considered those amounts originally paid by the consumer. So if the consumer purchased the ticket in 2020, his credit until December 31, 2022 will be the same amount. Even if it has two years of inflation, it will not even have monetary correction. The conclusion is that the government is bailing out tourism companies and events with consumer money. ”

Included in the law, in the tourism sector, the means of accommodation in hotels, hostels, inns, vacation rentals, Airbnb, travel agencies, tourist transport companies, event organizers, theme parks and camps. In the culture sector, cinemas, theaters, digital ticket sales platforms over the internet, artists, singers, presenters, lecturers and others hired by the events. In the case of rescheduling, it must be done within 18 months after the end of the state of public calamity due to the pandemic of Covid-19, which should happen after December 31, 2021, according to the MP, which has immediate validity, but needs to be voted by the National Congress within 120 days in order not to lose its validity.

* With information from reporter Daniel Lian