Digital exclusion leaves 23% of classes D and E without emergency assistance


23% of Brazilians from classes D and E failed to receive the emergency aid offered during the AIDS pandemic covid-19 due to the digital divide. Among the reasons are the lack of ability to deal with digital devices and the limitations of access to the internet.

Aafter a three-month interruption, emergency aid was repaid in April 2021, with amount ranging from 150 reais to 375 reais, depending on the profile of the beneficiary and the composition of each family. The total amount, as budgeted by the government, is 44 billion reais, which corresponds to less than 15% of what was paid in 2020 (293 billion reais).

The information is from a study by the Center for the Study of Microfinance and Financial Inclusion of the Getulio Vargas Foundation (FGVcemif) and the Bori Agency.

Based on data from the ICT panel Covid-19, from the Regional Center for Studies for the Development of the Information Society (, the researchers applied a questionnaire to internet users over 16 years of age from all regions of the country, between June and September 2020.

Among these respondents, 38% stated that they were able to receive emergency aid. Another 20% had their requests denied, that is, they did not receive emergency assistance.

Considering only the portion of people in classes D and E, the percentage of those who tried to apply but failed rises to 23%.