A Uber announced that it has banned 1,600 drivers from its app in recent weeks due to abuse of the race cancellation feature.
With fuel prices soaring, drivers complained about the lack of profit margin in running app runs and transfers were recently adjusted – then drivers complained about the tariff readjustment. In the meantime, users have complained about recurring cancellations of runs in apps.
Uber justified banning drivers with cancellations that don’t comply with its smartphone app’s terms of service.
In July, Uber reported having 1 million drivers, a significant leap since its arrival in Brazil in 2014, when the company had 6,000 drivers registered on its urban transport platform.
According to a survey conducted in September 2020 by Opinion Box, eight out of ten (78%) smartphone users in Brazil have already run a race for transport apps. Among those people, 69% said they use Uber more often than any other app, like 99.
According to data from the company itself, more than R$ 68.4 billion were transferred to partner drivers and delivery partners since Uber started operating in Brazil, seven years ago. The company reported paying more than R$4.2 billion in taxes from 2014 to 2020.