Arbitration court decision comes after passenger has been denied transportation more than 14 times by platform drivers
Uber: company pays millionaire compensation after drivers refuse to transport a blind woman with a guide dog (Germano Lüders / Prime Time Zone)
A Uber will pay a blind woman and her dog for $ 1.1 million after 14 drivers refused to transport her while using the platform.
According to Lisa Irving, the denials caused her to be late for work, for Christmas mass and for her own birthday party. She was left by drivers in the rain and in the dark and went through humiliating situations because she was forbidden to transport her guide dog.
In an interview with the newspaper The San Francisco Chronicle, Irving stated that in one situation a driver agreed to take her, but during the trip he was irritated by being transporting her guide dog and threatened to leave them in the middle of the road. According to her, more than 60 trips were canceled by the app before arriving.
According to an arbitration court in California, Irving’s decision came about because Uber “allowed drivers who discriminated against disabled passengers to continue driving without discipline”.
It is not the first time that Uber has had to pay such damages. In 2016, the company paid $ 2.6 million in an agreement for the same reason, discrimination against blind people and guide dogs. The platform currently has a policy for service animals (available in English only).
Despite the millionaire amount, Irving will still have to bear legal costs and attorney fees, which will cost him more than $ 800,000 from the compensation paid by Uber.
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