Responsible: The decision comes within the framework of preserving the rights of users of telecommunications services in Egypt
The National Telecommunications Regulatory Authority has issued regulatory instructions to mobile companies operating in the Egyptian market that they must notify the user when charging the balance – whether by charging cards or by any other means of any discounts or debts that are deducted “if any”, such as tax, or in exchange for entertainment services, and Salafni services And others, through a text message that reaches the user immediately after shipment.
Commenting on this, an official of the agency said in statements to the “stock exchange” that the decision comes within several decisions recently issued by the agency with the aim of helping users to facilitate dealing with communications services provided by the four operators, which includes facilitating procedures for transferring clients between companies and the unified code to cancel services, Stressing that these decisions come within the framework of preserving the rights of users of telecommunications services.
It is noteworthy that the National Telecommunications Regulatory Authority launched a few weeks ago the free short code # 155 * to inquire about or cancel value-added services, which includes entertainment services provided by mobile companies with a daily or monthly subscription, such as promotional competitions, news and sports services, electronic games, and other services. Entertainment.
This procedure comes after users’ complaints related to this type of services were monitored, which include unknowingly subscribing and the high cost of these services for users, which prompted the device to launch a unified short code so that the user of any mobile network can use it for free to inquire about the entertainment services that have been subscribed to. If any, and cancel them if desired without the need to search for codes and means to cancel each service separately.
In another context, a recent report issued by the Ministry of Communications revealed an increase in the number of mobile phone subscribers by 640 thousand new subscribers, bringing the total number in October 2020 to about 95.89 million subscribers compared to 95.25 million subscribers in October 2019, bringing the mobile phone penetration rate to 94.47% last October compared to At 95.59% October 2019.
The article “Regulating Communications” requires mobile companies to notify customers of credit discounts for every recharge that was written in the Al-Borsa newspaper.