Omanis expressed their anger on the social networking site Twitter over the sudden and exaggerated rise in electricity bills, while no statement was issued by the Ministry of Electricity or the government explaining the reasons for this sudden increase in electricity prices.
In this context, activists launched a hashtag under the title “# Rising Electricity Bills” criticizing what is happening, and calling on Sultan Haitham to personally intervene in this matter and lift the burden off their shoulders, as they demanded the government to clarify.
Harassment is completely rejected by the electricity companies for the pocket of the citizen.
Reason and right eye to let the citizen’s pocket free himself without any harassment. #high electric bills pic.twitter.com/yjjg6V8erU
— Sami Al-Sulaimi (@maan202086) July 17, 2021
Many companies and one service:
* A company that produces electricity.
* Electricity transmission company.
* Electricity distribution company.
* Company collects electricity bills.
* Public Services Authority.
All of these are included in the cost of electricity, and the result #high electric bills .
Since when was there
” The Ministry of Electricity and Water”
I think it was blocking 🤔
– Ali bin Saeed Al-Hajri (@Alialhjri562) July 17, 2021
High electricity bills in Oman في
For his part, broadcaster Abdullah Al-Saadi, in response to a follower’s question, explained that the Electricity Authority was contacted for clarification, but they apologized for participating and clarifying.
When the cries of the citizen rise from#high electric bills and did not find
Attentive ears, so the fault is in the follow-up
Accounting, accountability, this may make
The citizen loses confidence in his government @Oman_GC @apsr_om @StateAudit_Oman @cpa_oman pic.twitter.com/uECKeRmF3M
— Omani Trigger (@Omani_Kin6T) July 17, 2021
And the Omani journalist, Adel Al-Kasbi, asked: “Is it reasonable what some Prime Time Zone are saying about the high electricity bills in large proportions? Is there any clarification from the government?”
Do you understand what some are saying about #high electric bills in large proportions
Is there any clarification from the government?
Here I refer to the need for a quick and transparent response to every social issue.
— ADIL ALKASBI (@adil_alkasbi) July 17, 2021
He continued, explaining: “Here, I refer to the need for a quick and transparent response to every social issue.”
Famous Omani accounts called on activists to interact and participate through the hashtag, to achieve the required pressure on the government.
🔴 To everyone who shares with us the problem of abnormally high electricity bills, contribute your voice to this hashtag 👈🏻 #high electric bills
— Oman Network | Oman network (@OMN_4) July 17, 2021
Activist Youssef Al-Zadjali wrote: “I think that it was not originally supposed to lift electricity subsidies before the conditions of citizens were addressed, especially their salaries, job conditions and promotions, in addition to finding a different pricing mechanism for the category of low-income and social security. ”
about topic #high electric bills
I think that it was not originally supposed to lift electricity subsidies before the conditions of citizens, especially their salaries, job conditions and promotions, were addressed, in addition to finding a different pricing mechanism for the low-income and social security category.
The citizen does not have to bear all of this at once
— Youssef Al-Zadjali (@y_alzadjali80) July 17, 2021
Hilal bin Hamad al-Sarmi, the representative of the Seeb state in the Omani Shura Council, and a member of the Health and Environment Committee tweeted: “What citizens are asking about the issue of #high electricity bills needs a response and interaction from the concerned authorities.”
What are the citizens asking about? #high electric bills It needs a response and interaction from the concerned authorities..@apsr_om
Do not let interpretations dominate the scene; If you have an argument and a statement that negates what is being circulated, then you must clarify it. Otherwise, everyone will consider it correct, and you must urgently amend the situation.
version for @Oman_GC
– Hilal bin Hamad Al-Sarmi (@hilalalsarmi) July 17, 2021
He continued, directing his speech to the government: “Do not let interpretations dominate the scene; If you have an argument and a statement that negates what is being circulated, then you must clarify it. Otherwise, everyone considers it correct and you must urgently adjust the situation.”
Service Regulatory Authority responds
Public Services Regulatory Authority of the Sultanate of Oman
For its part, the Public Services Regulatory Authority in the Sultanate of Oman issued a statement on the rise in the value of electricity bills for subscribers.
The text of the statement was as follows:
“The Public Services Regulatory Authority has followed with great interest what is being circulated on social media about the high value of electricity bills for some valued subscribers. Accordingly, the Authority would like to clarify the following:
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The Authority regulates and monitors licensed electricity distribution companies to ensure their compliance with service standards and the accuracy of bills issued to all subscribers.
It affirms that in the event that the licensed companies do not comply with the regulatory frameworks for the calculation mechanism, the Authority will intervene in favor of the subscriber to amend the calculation based on the bases it has approved, in accordance with the legal powers granted to it.
Procedures approved by the Authority to issue invoices:
Since the beginning of this year, the authority has required all licensed companies to comply with the following regulatory framework when issuing electricity bills to ensure their accuracy:
Taking actual readings for all subscribers per month for a period of no less than 8 days and not exceeding 33 days.
– In the event that it is not possible to take the actual reading, an estimated reading is calculated according to the order shown below:
Use the actual consumption for the same month of the previous year, and if this is not possible
Use the actual consumption for the previous month of the same year, and if this is not possible
– Use the actual consumption for the previous month of the previous year
The Authority, when issuing this regulatory framework, took into account that it should be accurate and reflect the actual consumption of the subscriber.
As explained, the licensed companies took actual readings ranging between 85% and 94% of the subscribers’ accounts for that period, and the authority will obligate the licensed companies to announce monthly their performance in relation to issuing invoices.
To ensure the development of the service provided to valued subscribers, since December 2020, the authority has also obligated licensed companies to bear the costs of replacing all current meters with remote-read meters or prepaid meters (as an optional service).
The authority is currently reviewing the invoices issued by the licensed companies monthly in May and June to ensure their accuracy. The authority will operate in accordance with the legal powers
and the regulatory granted to it to guarantee the rights of all subscribers. And based on the manual of procedures for dealing with subscribers’ complaints approved by the authority, and taking into account subscribers, the service will not be cut off for any subscriber who has a complaint until it is resolved and the basis for calculating the bill is clarified.
Based on what has been mentioned, the authority would like to assure all subscribers that it will take the necessary measures to ensure the accuracy of billing by the licensed companies and follow up their compliance with the regulatory frameworks to protect the rights of subscribers.
In the event of any complaint, please communicate – in accordance with the procedures in force in submitting complaints – with licensed companies in all governorates of the Sultanate through their contact centers.
In the event that you are not satisfied with the decision of the licensed companies, please request that the complaint be referred to the authority through the licensed company or by communicating with the authority through the complaints platform (Hazel).
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